We want you to love what you order. If you’re not fully satisfied, here’s how returns and refunds work.
Your Right to Cancel (Consumer Contracts Regulations 2013)
You have the right to cancel your order within 14 days of receiving your goods, without giving a reason, for most items.
Return Window
You have [14/30] days from the date of delivery to return an item for a refund or exchange.
Condition of Returned Items
Items must be:
- Unused, unworn, and in original condition
- In original packaging with tags attached (where applicable)
Non-returnable items (for hygiene reasons, unless faulty): pierced jewellery/earrings, [and any other hygiene-sensitive items you stock].
How to Return an Item
- Email us at info@briomarketing.co.uk with your order number and reason for return.
- We’ll confirm the return address and provide instructions.
- Pack the item securely with proof of purchase.
- Send to: Office 13568, 182-184 High Street North, East Ham, London, United Kingdom, E6 2JA
Return Shipping Costs
- If the item is faulty or incorrect: we cover return postage.
- If you’ve simply changed your mind: return postage is at your own cost, unless stated otherwise.
Refunds
- Refunds are processed within [5–14] business days of us receiving the returned item.
- Refunds are issued to your original payment method.
- Original delivery charges are non-refundable unless the item was faulty.
Faulty or Damaged Items
If your item arrives faulty or damaged, contact us within [48 hours/7 days] with photos, and we’ll arrange a replacement or full refund, including return postage — in line with your rights under the Consumer Rights Act 2015.
Exchanges
We currently [do / do not] offer direct exchanges. To exchange an item, please return the original and place a new order.
Contact
Questions about a return? Email info@briomarketing.co.uk or call +44 7446 992814.